Estate Labs
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Terms of Service

Last updated: January 2025

These Terms of Service ("Terms") govern your access to and use of the EstateLabs website (estatelabs.io) and our services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use our services.

2. Services Description

EstateLabs provides AI-powered solutions including:

  • AI Consulting and Strategy
  • AI Website Design & Development
  • AI Automation Services
  • Custom AI Agents & Assistants
  • Content Generation Services
  • Integration Services

3. Use of Services

3.1 Permitted Use

You may use our services for lawful business purposes only. You agree not to use our services in any way that violates applicable laws or regulations.

3.2 Prohibited Activities

You agree not to:

  • Use our services for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services or servers
  • Transmit any viruses, malware, or harmful code
  • Copy, modify, or create derivative works of our services
  • Reverse engineer or attempt to extract source code

3.3 User Responsibilities

You are responsible for:

  • Providing accurate and complete contact details, including your phone number and email address
  • Maintaining the security and confidentiality of your account information
  • Not misusing the WhatsApp communication channel or any other communication platform we use
  • Ensuring that any information you provide is truthful and does not infringe on the rights of others
  • Complying with all applicable laws and regulations when using our services

4. Communication and WhatsApp Messages

4.1 Communication Consent

By providing your phone number and using our services, you explicitly agree to receive:

  • Transactional messages via WhatsApp, including order confirmations, service updates, and delivery notifications
  • Promotional and marketing messages via WhatsApp, email, or SMS (with your consent)
  • Customer support communications via WhatsApp or other channels
  • Important service-related announcements and updates

Your Consent

By providing your contact information and using our services, you consent to receive communications from EstateLabs via WhatsApp and other communication channels. This consent is voluntary, and you may withdraw it at any time.

4.2 Opt-Out and Grievance Redressal

You have the right to opt-out of receiving promotional communications at any time. You can do so by:

  • Replying "STOP" or "UNSUBSCRIBE" to any WhatsApp message you receive from us
  • Contacting us at info@estatelabs.io and requesting to be removed from our communication list
  • Calling us at +91 701 753 8193 or +971 50 287 6260

Grievance Redressal: If you have any complaints or concerns regarding our communication practices, data handling, or services, please contact us at info@estatelabs.io. We will acknowledge your complaint within 48 hours and work to resolve it within 30 days. We are committed to addressing all grievances in a fair and timely manner.

5. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are owned by EstateLabs or its licensors and are protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

6. Client Projects and Deliverables

6.1 Ownership

Upon full payment, you will own the deliverables created specifically for your project. We retain the right to use general methodologies, techniques, and knowledge gained during the project.

6.2 Client Content

You retain ownership of any content, data, or materials you provide to us. By providing such content, you grant us a license to use it solely for the purpose of delivering our services.

7. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

  • Projects require a deposit before work begins
  • Final payment is due upon project completion
  • All fees are non-refundable unless otherwise specified
  • Late payments may incur additional charges

8. Warranties and Disclaimers

We strive to provide high-quality services, but we make no warranties, express or implied, regarding:

  • The uninterrupted or error-free operation of our services
  • The accuracy or completeness of any information provided
  • The results that may be obtained from using our services

Our services are provided "as is" and "as available" without warranties of any kind.

9. Limitation of Liability

To the maximum extent permitted by law, EstateLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

Third-Party Platform Disclaimer

We are not responsible for any issues, disruptions, or limitations arising from third-party platforms, including but not limited to WhatsApp, Meta's services, or other communication platforms. We do not control these platforms and are not liable for:

  • Service outages or technical issues with third-party platforms
  • Changes to third-party platform policies or terms of service
  • Unauthorized access or misuse of third-party platforms by external parties
  • Data breaches or security incidents on third-party platforms beyond our control
  • Any misuse of the WhatsApp channel or other communication platforms by users or external parties

While we take reasonable measures to ensure secure communication, we cannot guarantee the absolute security of messages transmitted through third-party platforms.

10. Indemnification

You agree to indemnify and hold harmless EstateLabs, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or relating to your use of our services, violation of these Terms, or infringement of any rights of another.

11. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination:

  • Your right to use our services will cease immediately
  • You remain responsible for any outstanding payments
  • Provisions that by their nature should survive termination will remain in effect

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

13. Changes to Terms and Privacy Policy

We reserve the right to modify these Terms of Service and our Privacy Policy at any time. When we make material changes, we will:

  • Post the updated Terms or Privacy Policy on this website
  • Update the "Last updated" date at the top of the respective policy
  • Notify you via email or WhatsApp if the changes significantly affect your rights or obligations
  • Provide a summary of key changes when appropriate

Your continued use of our services after such changes constitutes acceptance of the updated Terms and Privacy Policy. We encourage you to review these documents periodically to stay informed about any updates.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: