Estate Labs
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Privacy Policy

Last updated: January 2025

At EstateLabs ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website estatelabs.io and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out consultation forms or contact us
  • Subscribe to our newsletter
  • Request information about our services
  • Communicate with us via email, phone, or WhatsApp
  • Provide your contact details for customer support

This information may include your name, email address, phone number, company name, messages, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visit and time spent on pages
  • Referring website addresses

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Respond to your inquiries and provide customer support
  • Send you transactional messages, order updates, and service notifications
  • Send you marketing and promotional communications via WhatsApp, email, or SMS (with your consent)
  • Process your service requests and manage your account
  • Analyze website usage and trends
  • Prevent fraud and ensure security
  • Comply with legal obligations

WhatsApp Communication

By providing your phone number and consenting to receive WhatsApp messages, you agree to receive transactional messages (such as order confirmations, service updates) and promotional messages from EstateLabs. You can opt-out at any time by following the instructions provided in our messages or by contacting us directly.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our website and conducting our business, including:
    • CRM tools and customer management platforms
    • Analytics and data analysis services
    • WhatsApp API providers and messaging service platforms
    • Email marketing and communication services
    • Cloud storage and hosting providers
  • With Meta (WhatsApp) in accordance with their data handling requirements and terms of service
  • When required by law or to protect our rights
  • In connection with a business transfer or merger
  • With your explicit consent

Third-Party Service Providers

We work with trusted third-party service providers who are contractually obligated to protect your data and use it only for the purposes we specify. These providers help us deliver services such as customer support, analytics, and communication platforms.

4. Data Security and Retention

4.1 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular security assessments and updates
  • Employee training on data protection
  • Compliance with industry security standards

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

  • Customer contact information and communication records are retained for up to 3 years after the last interaction
  • Service-related data is retained for the duration of the service relationship and up to 7 years for legal and accounting purposes
  • Marketing consent records are retained until you withdraw consent or request deletion
  • We may retain anonymized or aggregated data for analytical purposes indefinitely

5. Your Rights and Opt-Out Mechanisms

5.1 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to request deletion of your information
  • Right to object to processing of your information
  • Right to data portability
  • Right to withdraw consent

5.2 Opt-Out/Unsubscribe from WhatsApp Messages

You have the right to opt-out of receiving WhatsApp messages from us at any time. You can unsubscribe by:

  • Replying "STOP" or "UNSUBSCRIBE" to any WhatsApp message you receive from us
  • Contacting us directly at info@estatelabs.io and requesting to be removed from our WhatsApp communication list
  • Calling us at +91 701 753 8193 or +971 50 287 6260

Once you opt-out, we will stop sending you promotional messages. However, you may still receive essential transactional messages related to active services or orders, as these are necessary for service delivery.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Compliance with Legal Obligations

We are committed to complying with all applicable data protection laws and regulations, including:

  • Local data protection laws in the United Arab Emirates
  • Meta's (WhatsApp) data handling requirements and terms of service
  • International data protection standards where applicable
  • Industry-specific regulations related to our services

We regularly review and update our practices to ensure ongoing compliance with evolving legal requirements and best practices.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to our facilities in the United Arab Emirates and to third-party service providers who may process data in other jurisdictions, in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

  • Post the updated Privacy Policy on this page
  • Update the "Last updated" date at the top of this policy
  • Notify you via email or WhatsApp if the changes significantly affect your rights
  • Provide a summary of key changes when appropriate

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: